{"id":11680,"date":"2013-04-24T09:38:52","date_gmt":"2013-04-24T08:38:52","guid":{"rendered":"https:\/\/www.rosello-mallol.com\/consumidores-y-usuarios-novedades-ante-el-comercio-electronico\/"},"modified":"2021-07-28T09:32:34","modified_gmt":"2021-07-28T08:32:34","slug":"consumidores-y-usuarios-novedades-ante-el-comercio-electronico","status":"publish","type":"post","link":"https:\/\/www.rosello-mallol.com\/es\/consumidores-y-usuarios-novedades-ante-el-comercio-electronico\/","title":{"rendered":"Consumidores y usuarios: novedades ante el comercio electr\u00f3nico"},"content":{"rendered":"\n<p>El pasado d\u00eda 19 de abril, con motivo de la transposici\u00f3n de la <strong><a href=\"https:\/\/www.boe.es\/doue\/2011\/304\/L00064-00088.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Directiva 2011\/83\/UE<\/a><\/strong>, se ha aprobado el anteproyecto de ley que modifica el texto refundido de la <strong>Ley General de Consumidores y Usuarios<\/strong> y otras leyes complementarias.<\/p>\n\n\n\n<p>Las novedades m\u00e1s importantes que traer\u00e1 esta reforma son:<\/p>\n\n\n\n<p>1.- Se exigir\u00e1 una mayor informaci\u00f3n (clara y precisa) hacia el consumidor por parte del prestador del servicio.<\/p>\n\n\n\n<p>2.- Se ampliar\u00e1 el plazo, de siete a catorce d\u00edas, que tendr\u00e1 el consumidor para ejercer el derecho de desistimiento (para devolver lo que ha comprado). En caso de que no se informe al consumidor sobre: el derecho de desistimiento, en qu\u00e9 consiste, c\u00f3mo puede ejercitarlo y el plazo para hacerlo, el plazo de los catorce d\u00edas quedar\u00e1 ampliado autom\u00e1ticamente a los doce meses (ahora son tres).<\/p>\n\n\n\n<p>3.- Se ampliaran los derechos del consumidor respecto a las garant\u00edas de los productos.<\/p>\n\n\n\n<p>4.- Se exigir\u00e1 que el consumidor sepa y acepte el precio final del producto (incluidos impuestos y gastos de env\u00edo) antes de que finalice la compra.<\/p>\n\n\n\n<p>5.- En caso de que el prestador de servicio disponga de l\u00ednea telef\u00f3nica para que los consumidores y usuarios contacten con \u00e9l, \u00e9sta no podr\u00e1 ser de coste superior al de la tarifa b\u00e1sica.<\/p>\n\n\n\n<p>6.- No se podr\u00e1n imponer costes por el uso de determinados medios de pago.<\/p>\n\n\n\n<p>En el caso de la contrataci\u00f3n telef\u00f3nica, se ampl\u00edan las garant\u00edas del consumidor, entre otras: se exigir\u00e1 que el contrato se confirme por escrito o en otro soporte duradero y la oferta no ser\u00e1 vinculante hasta que el consumidor haya firmado el contrato o enviado su acuerdo por escrito (fax, correo electr\u00f3nico o, incluso, SMS).<\/p>\n\n\n\n<p>Esta reforma pretende ser m\u00e1s garantista respecto al consumidor y fomentar las transacciones online.<\/p>\n\n\n\n<p>Si tienes dudas sobre esteo cualquier otro tema, \u00a1no dudes en <strong><a href=\"https:\/\/www.rosello-mallol.com\/es\/contacto\/\" target=\"_blank\" rel=\"noreferrer noopener\">contactarnos<\/a><\/strong>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El pasado d\u00eda 19 de abril, con motivo de la transposici\u00f3n de la Directiva 2011\/83\/UE, se ha aprobado el anteproyecto de ley que modifica el texto refundido de la Ley General de Consumidores y Usuarios y otras leyes complementarias. Las novedades m\u00e1s importantes que traer\u00e1 esta reforma son: 1.- Se exigir\u00e1 una mayor informaci\u00f3n (clara [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":17205,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","_joinchat":[],"footnotes":""},"categories":[209],"tags":[786,784,632],"class_list":["post-11680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","tag-consumidores-2","tag-e-commerce","tag-ley"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Consumidores y usuarios: novedades comercio electr\u00f3nico | Rosell\u00f3 Mallol<\/title>\n<meta name=\"description\" content=\"El 19 de abril se aprob\u00f3 la modificaci\u00f3n de la Ley General de Consumidores y Usuarios ante el avance del comercio 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